A home care partner you can refer with confidence.
When you send a patient or resident to Serv, you know what happens next. Fast response, honest communication, and non-medical care delivered by people who take it seriously. No dropped balls, no surprises.
Built for the professionals who refer patients and residents every day.
Serv works alongside the full continuum of care. If you're coordinating transitions, supporting ongoing care, or looking for reliable non-medical backup for the people you serve — we're built for this.
Hospitals & Discharge Planners
When a patient is ready to go home but isn't ready to be alone, Serv bridges the gap. We can begin care within 24 hours of discharge and provide the daily non-medical support that reduces readmission risk — meal preparation, mobility help, medication reminders, safety monitoring.
Senior Living Communities
Executive Directors and wellness staff often encounter residents who need more one-on-one attention than the community can provide. Serv caregivers work inside your community — supplemental, not disruptive — coordinating with your team so the resident gets consistent individual support without disrupting your operations.
Home Health Agencies
Home health covers the clinical. Serv covers the daily non-medical support that keeps a patient stable between skilled visits. We don't overlap with your scope — we extend your reach. When a patient needs more than skilled care alone can provide, Serv is a natural complement.
Social Workers & Care Managers
Geriatric care managers and social workers need non-medical home care partners they can trust to follow through. We communicate clearly, start quickly, and keep you in the loop — so you can coordinate care for your clients without chasing down a provider who doesn't return calls.
Hospice Organizations
Hospice teams focus on clinical and comfort care. Serv provides the non-medical daily support that keeps the home environment safe and manageable — personal care, meal preparation, light housekeeping, companionship, and respite for family caregivers who are carrying an enormous weight.
Physicians & Specialist Offices
When your patient needs daily support at home that falls outside the clinical scope — and you don't want to leave them navigating the search themselves — a trusted referral to Serv is a resource your patients and their families will appreciate.
Why professionals refer to Serv — and keep referring.
The home care agencies that earn repeat referrals do a few things consistently well. Fast response, clear scope, honest communication, and no surprises for the families they serve.
Those are the things we've built around. We know that when you refer a patient or resident, your reputation is part of what you're extending. We take that seriously.
Fast, reliable response to referrals
We respond to referrals same day and can typically begin care within 24 hours. When a discharge is happening tomorrow, that timeline matters.
Clear, documented scope of care
Non-medical only — no clinical overlap, no blurred boundaries. We work within our lane and coordinate clearly with other providers when they're involved.
Proactive communication back to you
When something changes in the home, we let the referring professional know — with their consent. You're not left wondering what happened after the handoff.
Caregiver consistency families can count on
We match deliberately and prioritize continuity. The same caregiver, reliably present — not a rotating roster that forces the family to re-explain everything each visit.
A local team that's actually reachable
Not a national franchise. Not a call center. Our North Texas team answers the phone, knows the clients, and can make decisions — not read from a script.
Flexibility for complex and urgent situations
Last-minute discharges, rapidly changing needs, multiple conditions — we handle the situations other agencies find inconvenient. That's where relationships are built.
Simple to refer. Clear at every step.
Here's exactly what happens when you send a patient or resident our way — from initial contact to care in place.
Contact us
Submit the referral form below, call us directly, or email. Give us as much or as little as you have — we'll gather what we need.
We follow up with the family
We contact the patient or family directly — same day in most cases — to introduce ourselves and schedule an in-home assessment.
Assessment & care plan
One of our Operating Directors meets with the family in person, builds a care plan, and introduces the matched caregiver.
Care begins — we close the loop
Care starts, typically within 24 hours of assessment. We notify the referring professional that care is in place and provide a point of contact for any questions.
What Serv provides — and what we don't.
Clear boundaries protect everyone. Here's exactly what falls within non-medical home care and what doesn't.
What Serv Provides
- Personal care — bathing, dressing, grooming, toileting
- Mobility assistance, transfers, fall prevention
- Meal preparation and hydration reminders
- Medication reminders (non-administration)
- Companionship and social engagement
- Light housekeeping and home management
- Overnight and 24-hour care via caregiver shifts
- Transportation to appointments and errands
- Observation and family/provider communication
- Care inside senior and assisted living communities
Outside Our Scope
- Medication administration
- Wound care or dressing changes
- Skilled nursing assessments
- Physical or occupational therapy
- IV or catheter management
- Ventilator or tracheostomy care
- Tube feeding management
- Clinical monitoring or vital sign documentation
Serv's non-medical care frequently runs alongside skilled home health, hospice, or other clinical services. We coordinate openly with other providers and do not overlap with clinical scope. When clinical needs arise, we communicate proactively to the appropriate team.
What discharge planners need most — and what we deliver.
The gaps between discharge and care in place are where things go wrong. We close that gap as fast as the situation calls for — and we follow through in the weeks after, not just on day one.
When you refer to Serv, you'll know the referral was received, the family was contacted, and care started. No chasing. No guessing.
Same-day referral acknowledgment
We confirm receipt and first contact with the family on the same day you refer — no delays that leave you wondering what happened.
Care in place within 24 hours when needed
For urgent discharges and safety-critical situations, we move quickly. Most families have a caregiver in place within one day of the assessment.
Feedback loop to the referring professional
With client consent, we close the loop — confirming care started and flagging anything the referring team should know.
Ongoing communication as the situation evolves
We stay in the case and communicate proactively — not just at intake. When something changes, the right people know.
What referring professionals say.
Refer a patient or client to Serv.
Use the form to send us a referral or reach out directly. We'll contact the family the same day and keep you informed at each step — with consent.
For urgent situations, call us directly. We don't route urgent referrals through a form.
Mon–Fri 8am–6pm · Urgent line 24/7
Referral Form
For non-urgent referrals — we'll respond same day.